Privacy policy

Privacy Policy

Journi Travel Accessories

Last updated: January 6, 2026

Journi Travel Accessories (“we”, “us”, or “our”) operates this website and online store (the “Services”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

Our store is hosted on Shopify, which enables us to provide the Services to you.


Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you. This may include:

  • Contact information: name, email address, billing address, shipping address, phone number

  • Transaction information: products purchased, order history, returns, exchanges, refunds

  • Payment information: payment method and transaction confirmation (payment card details are processed securely by Shopify and its payment providers — we do not store full card numbers)

  • Account information: login credentials, preferences, and settings (if applicable)

  • Communications: information you provide when contacting us for support

  • Device & usage data: IP address, browser type, device identifiers, and interaction with the Services

  • Marketing data: preferences for receiving promotional communications


How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise interact with the Services

  • Automatically through cookies and similar technologies when you browse or use the Services

  • From service providers that help us operate our business (such as payment processing, fulfillment, analytics, and customer support)


How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and improve the Services

  • Process payments and fulfill orders

  • Arrange shipping, returns, exchanges, and refunds

  • Communicate with you about your orders or enquiries

  • Provide customer support

  • Send marketing or promotional communications (where you have consented or where permitted by law)

  • Detect, prevent, and investigate fraud or security issues

  • Comply with legal obligations and enforce our terms and policies


Marketing Communications

If you opt in, we may send you marketing emails.
You can unsubscribe at any time by using the link in our emails or by contacting us directly.

You will still receive essential transactional emails related to your orders.


Sharing of Personal Information

We may share your personal information with third parties only where necessary, including:

  • Shopify, which hosts our store and processes data on our behalf

  • Payment processors to securely process transactions

  • Fulfillment and shipping partners to deliver your orders

  • Marketing and analytics providers to help improve our Services and advertising

  • Legal or regulatory authorities where required by law

These third parties are permitted to use your information only to perform services for us and are required to protect it.


Relationship with Shopify

Our store is powered by Shopify. Shopify processes personal information to provide and improve the Services for both merchants and customers.

Depending on how you interact with Shopify-powered stores, Shopify may process your personal information as a data controller.
You can learn more about how Shopify uses personal information by visiting:
https://privacy.shopify.com


International Data Transfers

Your personal information may be transferred to, stored, or processed outside the United Kingdom or European Economic Area.

Where this occurs, we rely on recognized legal safeguards such as:

  • UK International Data Transfer Agreements

  • EU Standard Contractual Clauses

  • Adequacy decisions where applicable


Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements


Your Rights (UK & EEA)

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request portability of your data

  • Object to or restrict processing

  • Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below.
We may need to verify your identity before fulfilling your request.


Children’s Data

Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.


Security

We use reasonable technical and organisational measures to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.


Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

📧 journitravel@outlook.com