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Journi Travel Accessories
Effective date: January 6, 2026
At Journi Travel Accessories, we comply fully with UK consumer protection law. This policy explains your legal rights and our returns process for orders placed through our store.
Our products are fulfilled through third-party suppliers and are not personalised or custom-made to order by the customer.
If you are a UK consumer, you have a legal right to cancel your order within 14 days of receiving your items, without giving any reason.
To exercise this right:
You must notify us of your decision to cancel within 14 days of delivery
Items must be returned in unused, unworn, and resaleable condition
You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
You may inspect the item as you would in a shop, but returns may be refused or reduced if the item shows signs of use beyond this.
In addition to your statutory rights, we offer one additional discretionary return day.
We accept return requests up to 15 days from delivery
Day 15 is discretionary and subject to our approval
Requests made after the 14-day statutory period may be refused
All discretionary returns must meet the same condition requirements listed below.
To be eligible for a return (statutory or discretionary), items must:
Be unused and unworn
Be in resaleable condition
Be returned with original packaging where reasonably possible
Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
All returns must be requested by email.
To start a return, contact us at:📧 journitravel@outlook.com
Please include:
Your order number
Reason for return
Photos if the item is faulty or damaged
Do not send items back without contacting us first.Unapproved returns may not be accepted or refunded.
If your return is approved, we will provide a UK return address and instructions.
Faulty, damaged, or incorrect items: We cover return shipping costs
Change-of-mind returns: Return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable unless required by law.
Please inspect your order upon arrival.
If your item is faulty, damaged, or incorrect, contact us immediately at journitravel@outlook.com with supporting photos.
We will assess the issue and, at our discretion, offer:
A replacement, or
A refund
This does not affect your statutory rights.
We do not offer direct exchanges.
If you wish to exchange an item:
Return the original item in accordance with this policy
Place a new order separately once the return is approved
We do not accept returns for:
Items showing signs of use, wear, or misuse
Damage caused after delivery
Sale or clearance items
Gift cards
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds are issued to the original payment method
Refunds are processed within 10 business days
Banks and payment providers may take additional time to reflect the refund
If more than 15 business days have passed since your refund was approved, please contact us.
For all returns and refund enquiries, contact:📧 journitravel@outlook.com
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